per month
per month
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Call recording wherever you are, on Landline, Mobile and on our VOIP One Number solutions
Call Recording provides the flexibility to record calls wherever you work. Recordings can be stored and recalled for reference at any time, without the need to purchase and house expensive on-site recording equipment.
Call Recording offers true device independence; so you can record your business critical calls on either a Landline, Mobile or One Number VOIP solution. Most other on-site call recording solutions will not handle calls to, or from, a mobile or Landline phone.
On Demand
Record All
Security Options
One Number provides the flexibility to take calls wherever you work, with the added benefit of recording
Retrieve and review the contents of previous telephone calls
Recordings can be collected either from your email account, played on the PC or played via a register handset
Call recording from the mobile phone. Please note that Mobile Office is required for menu- based call recording access
The call recording service can be delivered to distributed architecture and multi-site networks ensuring common capabilities, irrespective of location, the telephony hardware or services at the site
Business, secure or encrypted security options available
Features |
Business Call Recording |
Secure Call Recording |
Encrypted Call Recording |
Access Password Encryption |
Yes |
Yes |
Yes |
Web Portal Access for Call Recording |
Yes |
Yes |
Yes |
Signed Validation for Recordings/Tamper evident |
No |
Yes |
Yes |
Encryption Supported |
No |
No |
Yes |
Reporting (upon request) |
Yes |
Yes |
Yes |
Support for SIP Trunks |
Yes |
Yes |
Yes |
• Business call recordings that are On-Demand are sent as a wav file to the nominated email account and stored in the user's voicemail account.
• Record-All Business call recordings are stored for 30 days. Additional charges apply for further storage beyond this period.
• Record-All - not available as On-Demand
• Secure call recordings show evidence of changes to the original (tamper evident)
• Users are unable to delete recordings.
• Secure call recordings are stored for 180 days. Additional charges apply for further storage beyond this period.
• Record-All - not available as On-Demand
• Encrypted recordings show evidence of changes to the original (tamper evident)
• Users are unable to delete recordings.
• Encrypted call recordings are encrypted with a unique key for the customer for fixed and mobile.
• Encrypted call recordings are stored for 180 days. Additional charges apply for further storage beyond this period.
• Hosted Operations set up and activate encryption.
• When purchased with a Cryptocard, these products operate from an independent secure platform and are not interoperable with other inCloudOne applications.
All Hosted Communications Applications prices are based on using inCloudOne minutes. Excess usage rates apply to all usage over and above the fair usage specified in the price list. All usage minutes are per application and are not cumulative. Unused minutes do not roll over to the next month.
UK financial institutions have to record and store telephone conversations and electronic communications relating to client orders under new regulations introduced by the Financial Services Authority (FSA). From March 2009, firms involving client orders for the equity, bond and derivatives markets have to retain these files for six months. Electronic communication includes e-mail, instant messaging and faxes. The FSA regulations have been introduced in line with an EU review and are part of the FSA's efforts to combat market abuse, particularly insider dealing and market manipulation.
FSA compliance is the responsibility of the financial institution and does not simply relate to an FSA compliant product but to the entire process used within the institution. The institution is required to have policies and practices in place that ensure they, their staff and any supply agencies carry out their responsibilities to meet these requirements. inCloudOne is able to act for the customer in delivering the call recording features and capabilities but our customers determine the rules under which we may manage it for them. The legislation proposes using Call Recording as a tool within the company policy framework.
The FSA rules take effect from March 2009 for companies who are undertaking the following activities:
For those firms affected, there is a transitional period of one year to give firms enough time to prepare and implement the necessary system changes.
FSA Voice Compliant Recording Solutions is now available on inCloudOne phone systems, Landlines and Mobiles. Suitable for any size business and ideally suited to remote workforces and including serviced offices, call our Freephone number to find out more request a call back on our website.
FSA Policy Statement PS08/1 - March 2008 - Telephone Recording: recording of voice conversations and electronic communications
FSA Consultation Paper CS10/7 - March 2010 - Taping: Removing the mobile phone exemption
FSA Policy Statement PS10/17 - November 2010 - Taping of mobile phones