FSA Mobile Recording

Cloud Mobile Voice and SMS recording

  • Leading handsets supported
  • UK and Roaming countries
  • Stringent corporate governance
  • Low cost per user
  • 100% FSA compliant
  • No equipment needed as recordings are capture in the network
  • No Mobile client required
  • Simple to setup

£ POA


On-Site Mobile Voice and SMS recording

  • Leading handsets supported
  • UK and Roaming countries
  • Stringent corporate governance
  • Low cost per user
  • 100% FSA compliant
  • Delivers a copy of all calls back to the on-site call recording platform
  • No Mobile client required
  • Simple to setup

£ POA


1. FSA compliance is the responsibility of the customer and inCloudOne cannot be held responsible for how our product is applied. The customer is required to have policies and practices in place that ensure they, their staff and any supply agency (such as inCloudOne) carry out their responsibilities, as agreed, to meet these requirements. inCloudOne is able to act for the customer in delivering the call recording features and capabilities but the customer determines the rules under which we may manage it for them. It is misleading to ask if Call Recording is FSA compliant as it is the client organisation that must achieve such compliance, not the equipment.
2. *Any price reflects the current promotional discounts and will be valid for
a. the full contract period if purchased when the BLUE sign is displayed on the website.
b. the first 3 months if purchased when a RED discount is displayed on the website.

Mobile Voice and SMS recording

Mobile Compliance enables financial and other organisations to record mobile communications and audit text messages in order to adhere to the regulations imposed by the FSA. Fully compliant service that enables organisations to record voice calls and SMS messages without the complexity and risks associated with third party mobile software.

Easy User Experience

From the user's perspective, calls are made in exactly the same way as usual. There is no need to enter special codes or double dial and there is no delay to create confusion on the state of the call.

Any Handset

The service is supported on any mobile device, including all Smartphones. No dependencies on device type or version number. Simple to deploy, manage and use, no risk of mobile applications being tampered with or corrupted.

Enables Governance

Guaranteed compliance enables the business to meet stringent corporate governance requirements. Additionally, as all calls are routed via the switch, the business has control to disable any number at any time, ensuring you can react swiftly in cases of fraud.

Cost Effective

There are no additional software downloads required, no additional ongoing management overheads, no additional memory and processor overheads and no conflicts with other phone features.

On-Premise or Cloud

All calls to and from mobiles are routed and either recorded within the platform or delivered to your infrastructure over a connection to be recorded locally on your existing recording equipment.

 

See our Blog for more details on Voice Recording

Who do these solutions suit

  • Ideal solution to support staff and remote agents working from home as they do not need any additional equipment or require any setup
  • The solutions scales easily to meet the financial markets and FSA requirements for remote users
  • Can be used selectively on inbound and outbound recording or turned on for permanent inbound recording
  • Choice of security levels from business to secure and up to fully encrypted

Delivered from the Cloud

Call Recording and Text Auditing

The call recording and text logging applications are provided from the dedicated inCloudOne platform. Calls made to or from any mobile are automatically routed via the platform, captured by our call recording hardware and then delivered to the destination number.

Tamper Evident

To meet FSA regulations, all recordings are held securely in the platform and can only be accessed via a web interface. All storage is anti-tamper and can be used in evidence.

Encryption in the Platform

For additional security where conversations may be of a particularly sensitive nature, speech and text messages can be stored in an encrypted format. A unique capability and strength of the inCloudOne solution is that encryption is applied during the actual recording process. This avoids the limitations of using an encrypted file server, where the same encryption key is used for all recording files on the server. Customers are provided with software to generate their own unique 2048 bit RSA signing and encryption keys. The system ensures that no-one else with access to the platform can decrypt a customer's recordings.

As additional security against hacking, no unencrypted data is stored, even on a temporary basis. All recordings are written and processed in real-time to the file server.

Storage

Cloud-based services automatically record and store all inbound and outbound text messages and voice calls. Calls and text messages can be retrieved using the appropriate service's web interface.

The inclusive storage meets the minimum FSA requirements of 6 months. Ongoing storage can be arranged. For self storage there is the ability to bulk download voice recordings via FTPES and text messages via FTPES or SMPP to include in existing company storage arrangements.

Search and Retrieval

Access to recordings stored on the inCloudOne platform is through a secure web interface. The web application utilises HTTP.

Searches for call recordings can be filtered based on key search criteria. Once the call recording is identified, the user selects a telephone number, from a restricted list, to be used to listen to the playback of the selected recording.

Text Logging and Call Recordings can be downloaded using their respective web application. Both can be maintained in encrypted form. The decryption uses the customer's own unique key; this ensures that they are never transited in unencrypted form and can only be decrypted by the customer who owns them.

Reporting

Standard Log and Call reports are available from within the call recording web application. Bespoke reports can also be created on request.

Short Code Dialling

Short code dialling can be used between users on the system.

Using call recording with a Personal Mobile

If a personal mobile is used for business then a "White List" of numbers can be setup on our platform so that any calls to these numbers will not be recorded.  This ensures that only business calls are recorded in the tamper-free storage area for retrieval at a later date.

Delivered to your Premises

Ensure that Mobile Calls are Recorded

Where your business has already made a significant investment in a suitable call recording solution, inCloudOne Mobile may be configured to operate in conjunction with this equipment in order to ensure that mobile calls are recorded. SMS Logging, when required, can also be delivered from the inCloudOne platform.

PBX Interconnect

The inCloudOne platform is connected to the customer's PBX over a Trunk using the a voice connection. Calls to or from the customer's mobile handsets are routed to the PBX and passed to the associated recording infrastructure over an IP connection.

Creating Resilience

A second redundant Trunk can be used to provide an alternative route in case of interconnect failure. This is recommended in order to ensure compliance at all times.  It is also recommended that this second trunk is based on an alternative carrier's interconnect and connected to an alternative PBX, whenever possible.

CLI Presentation

inCloudOne will always pass through the originating mobile CLI to the PBX. In some instances, the PBX carrier may not be able to present this CLI to the destination handset. In these cases, an additional SIP Trunk can be installed to pass voice traffic to the inCloudOne platform and out over the network to the destination handset, bypassing the limitations of the carrier interconnect.

SMS Logging

Access to the inCloudOne text messaging logging and storage capabilities are provided through the a secure web based portal. SMS messages are encrypted and stored on the platform for download.

Choice of Security Profiles

Business, secure or encrypted security options available

  • Option for resilient authentication and secure archiving system that meets, and exceeds, FSA requirements.

Features 

Business Call Recording 

Secure Call Recording 

Encrypted Call Recording 

Access Password Encryption 

Yes 

Yes 

Yes 

Web Portal Access for Call Recording 

Yes 

Yes 

Yes 

Signed Validation for Recordings/Tamper evident 

No 

Yes 

Yes

Encryption Supported  

No 

No 

Yes

Reporting (upon request) 

Yes 

Yes 

Yes 

Support for SIP Trunks 

Yes 

Yes 

Yes 

Business Call Recording

• Business call recordings that are On-Demand are sent as a wav file to the nominated email account and stored in the user's voicemail account.

• Record-All Business call recordings are stored for 30 days. Additional charges apply for further storage beyond this period.

Secure Call Recording

• Record-All - not available as On-Demand

• Secure call recordings show evidence of changes to the original (tamper evident)

• Users are unable to delete recordings.

• Secure call recordings are stored for 180 days. Additional charges apply for further storage beyond this period.

Encrypted Call Recording

• Record-All - not available as On-Demand

• Encrypted recordings show evidence of changes to the original (tamper evident)

• Users are unable to delete recordings.

• Encrypted call recordings are encrypted with a unique key for the customer for fixed and mobile.

• Encrypted call recordings are stored for 180 days. Additional charges apply for further storage beyond this period.

• Hosted Operations set up and activate encryption.

• When purchased with a Cryptocard, these products operate from an independent secure platform and are not interoperable with other inCloudOne applications.

Fair Usage/Excess Usage

All Hosted Communications Applications prices are based on using inCloudOne minutes. Excess usage rates apply to all usage over and above the fair usage specified in the price list. All usage minutes are per application and are not cumulative. Unused minutes do not roll over to the next month.

Support for Distributed Architecture and Multi-site Networks

The call recording service can be delivered to distributed architecture and multi-site networks ensuring common capabilities, irrespective of location, the telephony hardware or services at the site

  • Considerably reduces the cost of deploying call recording.
  • Flexible solution support both new and traditional architectures with identical capabilities and user interfaces.
  • As new offices or users come online, there are no issues of size limitation imposed by the system.

The FSA Regulations

UK financial institutions have to record and store telephone conversations and electronic communications relating to client orders under new regulations introduced by the Financial Services Authority (FSA). From March 2009, firms involving client orders for the equity, bond and derivatives markets have to retain these files for six months. Electronic communication includes e-mail, instant messaging and faxes.  The FSA regulations have been introduced in line with an EU review and are part of the FSA's efforts to combat market abuse, particularly insider dealing and market manipulation.

FSA compliance is the responsibility of the financial institution and does not simply relate to an FSA compliant product but to the entire process used within the institution. The institution is required to have policies and practices in place that ensure they, their staff and any supply agencies carry out their responsibilities to meet these requirements. inCloudOne is able to act for the customer in delivering the call recording features and capabilities but our customers determine the rules under which we may manage it for them. The legislation proposes using Call Recording as a tool within the company policy framework.

The FSA rules take effect from March 2009 for companies who are undertaking the following activities: 

    • Receiving client orders
    • Executing client orders
    • Arranging for client orders to be executed
    • Carrying out transactions on behalf of the firm or another person in the firm's group and which are part of the firm's trading activities or the trading activities of another person in the firm's group
    • Executing orders that result from decisions by the firm to deal on behalf of its client
    • Placing orders with other entities for execution that result from decisions by the firm to deal on behalf of a client.

For those firms affected, there is a transitional period of one year to give firms enough time to prepare and implement the necessary system changes.

Changes to FSA Regulations

Removal of Mobile Phone Exemption

From November 2011, the exemption of mobile phones is removed from the FSA Business Sourcebook (Recording of Telephone Conversations and Electronic Communications (No 2) Instrument 2010). This means that conversations both voice and text on mobile phones must be recorded in many areas of business within the financial sector.

FSA Regulations

The FSA regulations are in line with an EU review, including the addition of SMS logging and Voice recording requirements, under the Markets in Financial Instruments Directive (MiFID).

Call Recording and SMS Logging

The introduction of the taping programme is part of the FSA's efforts to combat market abuse, particularly insider dealing and market manipulation, a key priority for the FSA.

The voice recording rule is being extended so firms record and keep copies of all relevant voice and SMS conversations made on mobile phones provided to individuals by firms. In addition to the regulatory requirements, there are associated governance issues for firms to ensure Mobile Compliance offers a simple and elegant solution to meet these requirements.

Regulations

FSA Voice Compliant Recording Solutions is now available on inCloudOne phone systems, Landlines and Mobiles. Suitable for any size business and ideally suited to remote workforces and including serviced offices, call our Freephone number to find out more request a call back on our website.

FSA Policy Statement PS08/1 - March 2008 - Telephone Recording: recording of voice conversations and electronic communications

FSA Consultation Paper CS10/7 - March 2010 - Taping: Removing the mobile phone exemption

FSA Policy Statement PS10/17 - November 2010 - Taping of mobile phones

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