On-site Full Managed

inCloudOne® will installing our Management Server and tools in a DMZ area of our customer site which will allow inCloudOne to securely manage over SSL & HTTPS all thin client desktops from our Service Management Centre (SMC). All design, configuration and deployment will be undertaken by our own authorised IGEL engineers.

All thin clients are covered under a 3 year warranty, daily backups of configuration are taken off-site for full business continuity or relocation of thin client devices. All end user Service Requests (SR) are covered under our 8x5 Business Hours SLA* and covers firmware upgrades, licensing upgrades, all user Moves, Adds, Deletes, and Changes. We will continually monitor our management server and all of the thin client devices and diagnose any on-site issues that may arise.

* All requests are made via the inCloudOne or Reseller support page on our website

Remote Managed

inCloudOne® will complete all design, configuration remotely by our own IGEL authorised engineers and ship the thin clients to site for self installation by the end customer. No management equipment will be installed on the clients site and all thin clients will be configured to remotely get their latest changes from our Service Management Centre (SMC) and our centrally managed IGEL configurator. This connection will be over a Secure SSL connection initiated by the thin clients.

This solution is still a cloud managed service but without any on-site equipment required and inCloudOne only charge for the setup cost so there is no further recurring monthly charges to pay.

All thin clients are covered under a 3 year warranty, daily backups of configuration are taken for full business continuity. Our pre-paid support voucher is used for all end user Service Requests (SR) which are covered under our 8x5 Business Hours SLA* with support for firmware upgrades, licensing upgrades, all user Moves, Adds, Deletes, and Changes. By using vouchers you only pay for what-you-use, no changes, no cost.

* All requests are made via the inCloudOne or Reseller support page on our website

Reseller/Support Agency Managed Solution

inCloudOne® will build an off-site our Management Suite and request that the Reseller install this in a suitable DMZ on the client site. This will allow our Resellers to securely manage over SSL & HTTPS all thin client desktops. All design, configuration will initially be undertaken by our own inCloudOne authorised IGEL engineers and handed over to the appointed Reseller or Support Agency.

inCloudOne will cross charge the reseller or support agency for all hardware, configuration as a simple one-off charge.

Optional:

Training provided for Reseller and Support Agency

inCloudOne can take control of the configuration from our Service management Centre (SMC) and all time will be drawn down from a pre-paid voucher scheme on a pay-as-you go basis

Economical and user-friendly

• Fast installation and deployment
• Easy to administer using the mouse
• Most hardware and software settings can be made with just a few clicks.
• Uniform user interface
• The user interface for UMS is the same as for the local thin client configuration. The additional remote management functions give the administrator complete control in the familiar, proven environment.
• No scripting
• Although scripting is supported, you will only need it for controlling the thin client configuration in the most exceptional circumstances

Asset Management

• Automatic capture of all your hardware information, licensed features and installed hotfixes.
• Comment fields is used for various information such as location, installation date and inventory number.

Open architecture

• Support for numerous operating systems. The management can be run on all known versions of Microsoft Windows Server
• Access is independent of the operating system.
• The configuration console operates on the basis of Java and enables the system to be administered from any device with the Java Runtime Environment.

Secure and robust

• Encrypted communication
• Certificate-based SSL-encrypted communication between remote management servers and clients to protect the system against unauthorized reconfiguration of the equipment.
• Failsafe upgrade function if the thin client machine fails (e.g. power outage or loss of the network connection) while the update is in progress it will still remain useable. The update process will be completed the next time the machine is rebooted.

Network-friendly

• Based on standard communications protocol
• There is no need to reconfigure the routers and firewalls because they use HTTP and FTP.
• Buddy Update
• Linux thin clients that have already been updated can be used as update servers for other thin clients (for example, in branch offices)
• Partial Update. New updates or applications can be implemented on standard thin clients with Microsoft® Windows® Embedded Standard by means of partial update packages. This means that there is no need to transmit the entire image over the network.

Scalable and efficient

• Support for extensive environments
• The Management Suite can be scaled to accommodate several thousand thin clients.
• Group and profile-based administration
• The thin clients within a given organizational unit can be administered ver y easily by means of profiles.
• When members of staff move to another department the administrator can change the settings with a simple drag-and-drop.
• Trouble-free rollout
• The thin clients can be automatically assigned to a group on the basis of either the relevant subnetwork or a list of MAC addresses made available by IGEL.
• Comprehensive support for all configuration parameters
• Most IGEL thin client settings, such as device or session configurations, can be processed via the mouse-enabled UMS user interface.
• Transfer of administrative rights
• Large organizations can authorize a number of system administrators for different control and authorization areas.
• Planning of tasks
• Maintenance tasks can be scheduled at night so that day-to-day operations are not disrupted.
• VNC shadowing
• Members of the IT support team have remote access to thin client screens to enable them to rapidly identify problems and demonstrate solutions directly to users.

O/S Options

Microsoft® Windows®

Embedded Standard delivers the power of Microsoft® Windows®

XP in a thin client, with 32-bit Windows® compatibility for local applications and drivers. With a full-featured local Internet Explorer (Standard/Advanced) and Media Player (Advanced), users have all the required capabilities and maximum flexibility.

IGEL Linux

Is the most cost effective operating system with the best performance. IGEL Linux comes with a broad set of software clients, tools and protocols giving the user the possibility to access the required application with the best protocol. IGEL's embedded Linux operating system offers maximum stability and security. Having a strong in-house development team, IGEL customers can be sure they always have the latest updates and features integrated, in a rock-solid firmware.

See our licensing section for the full listing of features