Hosted enterprise grade Customer Relationship Management (CRM) solution

• Sales Lead, Contacts, Opportunities and Accounts in one place, personalised for each user
• The ability to follow and manage a sales lead through various defined stages until closure, when the lead becomes an Account.
• Further Opportunities within this account can also be tracked through various defined stages until these are realised
• Gives each user a single view of their sales pipeline which can be viewed on a single summary page
• Users can be created and organised into teams providing them with key access to specific services

Boost Team Productivity and Focus on Sales Success

• Allow your salespeople to spend more time in front of customers closing business while using less time on administrative overhead.
• Your team will enjoy using this intuitive CRM solution, giving your sales team a keen insight enables them to tailor their sales efforts
• Meet your sales and company needs in one simple low-cost cloud based solution

Get CRM that Works the Way You Work

• Organises sales, marketing, and support information in a single application that keeps CRM simple. It's easy to use and easy to modify.
• Intuitive interface doesn't disrupt your business processes and guarantees easy adoption by your team members.
• Using SugarCRM you can be sure you are using one of the top 3 CRM applications in the world

Use the Open CRM Solution that Grows with Your Business

• Ease-of-use and flexibility of its open architecture this CRM soluton can be customised and extended to suit your personal needs
• It adapts easily to your unique or changing business processes: alter the look and feel of the application, add custom fields or modules, integrate with third-party or legacy systems.
• This CRM solution is without limits

Key Benefits

• Huge saving on alternative hosted, CRM solutions such as SalesForce.com or Microsoft hosted Dynamics
• Unlimited users and enough space to store over 500,000 basic account records
• Monitored and Managed 24x7
• Daily backups
• A flexible, intuitive & open CRM solution
• All the features your required to operate an effective sales pipeline and customer relationship management
• Extendable and scalable solution that will grow with your business
• 8x5, 4hr Response Time SLA

Import of Customer Records

The CRM uses a enterprise grade Database and existing company records can be imported and mapped to the new hosted CRM system from spreadsheets and other DB sources

Reporting

Reporting turns data into actionable information. Managers can monitor business performance across the entire business with reporting tools on Marketing Analytics, Sales Trends, Case Reports, and Customer Profiles. Dashboards can be customized to meet the individual roles of users or to track key metrics across the organization. Underlying each report is actual data, so end users and managers can drill down and explore the data impacting their business.

A la Carte options

A whole range of extendable options exist for each domain

• Importing of data
• Webform to Sales Leads
• Customisation of CRM systems including Sales stages, workflow etc
• Centralised job diary
• Integration in to vehicle tracking data feeds to overlay on job diary
• Timesheet recording
• E-Commence website integration
• Order Processing tracking
• Email Campaigns and tracking
• Support Case management