Feature richness

Business processes can be enhanced through productivity and flexible working features. The VoIP IP PBX range includes advanced features as standard, some of which are detailed below. For the most up to date feature listing, view our product information.

Call routing

• hunt-groups
• auto attendant
• queues
• mobile twinning
• flexible night mode

Unified Messaging

• video calling
• XMPP IM server with presence
• voicemail to e-mail
• fax to e-mail
• web access to voicemail
• unlimited voicemail boxes

Other key features

• Call logging, statistics and itemised billing data
• Hot desking
• Built in Tannoy/Paging
• Integral Conference Bridge
• Music on Hold upload facility
• TAPI module for CTI
• Open Communicaitons Manager (OCM)

OCM Features

• Desktop Call Manager
• Web based with no install required
• Drag and drop control
• BLF/extension monitoring
• Call History
• System and personal contacts from system, CSV, Outlook
• Auto-complete dial pad
• Native Outlook integration
• Presence and web based CRM screen popping

Additional features available on some units:

• High availabiliy
• Call recording
• 50-way conference bridge
• Call barging

Cost effectiveness

• Business changes are streamlined
• Costs reduced by simplicity of configuration and plug and play nature of handset connection.

Scalability

• No per phone licences or feature licences – completely licence free
• Low time/cost overhead when adding extensions - simply buy a phone and plug it in
• Scaling the company up or down has never been so easy
• Customer isn't locked in to any specific handset family
• Solutions available for business with up to 1200 users. Additional users can be catered for by linking together multiple PBX units.

Key Benefits

• Simple to configure
• All management done from simple to use web interface
• User changes are simple
• Setup of sophisticated configurations is quick and intuitive
• Phone auto-configuration
• Vast range of phones are plug and play
• Attach to network and phone is ready to make calls
• Assign to a user and incoming calls find the phone
• Configuration is associated with physical phone, not where it is plugged in so desk move simply involves picking up phone and moving it to new desk
• Uses existing LAN