Interactive Voice Response (IVR) capabilities provide the ability to rapidly deploy call flows that fit the call handling requirements of your organisation, yet still provide a natural user-friendly interface for your callers.

Why should businesses choose inCloudOne Hosted Solutions?

• Hosted Solutions remove the need for managing communications within your own environment.
• Let inCloudOne manage technology whilst you focus on managing your business.
• All our Hosted Solutions are kept in state-of-the-art data centers providing peace of mind your data is protected and providing the highest availability against traditional offerings.
• Latest software releases will be all be managed by inCloudOne removing the challenge from your business.
• Reduces capital expenditure.
• Monthly license costs.
• 24 x 7 UK business support.

This IVR application contains a set of powerful telephony functions that can be slotted together quickly. Applications are easy to build and very straightforward to maintain and modify in-house.

If assistance is needed we have a professional service team and personnel with over 10 year’s experience that can offer the best advice available to assist in your implementation.

• Simple, easy to use interface.
• Customised intelligent call routing solutions.
• Maintain and modify in-house.
• Enhances business voice solutions with dynamic and flexible interactive voice response capabilities.
• Careful and sympathetic implementations allow the customer to enhance the caller experience whilst reducing overhead costs associated with call handling.
• Includes and extends the feature set provided by the Auto Attendant application.

To arrange a pre-sales consultation to discuss your voice requirements please call inCloudOne sales.

The Proposition:

This IVR application contains a set of powerful telephony functions that can be slotted together quickly. Applications are easy to build and very straightforward to maintain and modify in-house.

If assistance is needed we have a professional service team and personnel with over 10 year’s experience that can offer the best advice available to assist in your implementation.

How it works:

An intuitive graphical user interface enables applications to be constructed by ‘point and click’ using a set of basic building blocks, each of which has its own individual properties and associated actions. Its wide range of functionality makes IVR ideal for the development of automated routines, from simple call-routing based on a number of variables such as time of day, to enhanced applications such as stock enquiry and product ordering.

Voice Forms can be included with the IVR application. Voice forms can be used to add data capture capabilities. The user can be prompted to enter responses e.g. name, address, and post code. Completed voice forms are deposited into a pre-configured mailbox.